These conditions set out for the contract between the customer and KAN-GO Removals. Any reference in these conditions to ‘we’, ‘us’ or ‘our’ is a reference KAN-GO Removals. Any reference to ‘you’ or ‘your’ is a reference to the customer. You are advised to read these conditions carefully as they explain your rights, obligations and responsibilities and those of KAN-GO Removals.
1. Basis of quotation
Our quotation is a fixed price. Unless otherwise stated, it does not include insurance or any other fees payable to government bodies. Although we quote a fixed price, we reserve the right to change the price or make additional charges if any of the following have not been taken into account when preparing the quotation:
a) You do not accept it within 12 days
b) We have to collect or deliver goods above the first upper floor
c) There are changes in the pickup and delivery points of the goods
d) We supply any additional services, including moving extra goods, assembling or dismantling any furniture
e) There are delays outside our reasonable control
2. Goods not to be submitted for removal or storage
The following items not to be submitted for removal or storage:
a) Jewellery, precious stones, watches, money, deeds, securities, stamps, coins, or goods of a similar kind
b) Potentially dangerous, damaging or explosive items
c) Any animals or their cages or tanks including pets, birds or fish
d) Refrigerated or frozen food or drink
We will not remove such goods. If you submit such goods without our knowledge we will not be liable for any loss or damage and you will indemnify us against any charges, damages or penalties claimed against us. Also, we shall be entitled to dispose of (without notice) any goods submitted which are listed under 2b 2d
3. Customer’s responsibility
It will be your sole responsibility to:
a) Arrange adequate insurance cover for the goods submitted for removable and/or storage against all insurable risks
b) Declare to us in writing, the value of the goods being removed and/or stored
c) Obtain at your expense all the documents necessary for the removal to be completed
d) Be present or represented throughout the removal
e) Ensure all accesses is suitable for the size of the goods being moved
f) Ensure that no goods are left behind and nothing is taken away in error
g) Ensure that all goods for removal are in a fit state, including ensuring all electrical and gas appliances are disconnected and fridges/freezers are defrosted
h) Pay for any parking or other charges which we incur whilst carrying out work for you
4. Payment of removal charges
Unless otherwise agreed by us in writing:
a) You must pay our charges in full, so that we have cleared funds in advance of the removal or storage period
b) You may not withhold any part of the agreed price
5. Postponement or cancellation
If you postpone or cancel this contract, we may charge a reasonable amount according to how much notice you provide prior to the agreed removal date
6. Ownership of the goods
By entering into this contract you can confirm to us that:
a) The goods to be removed are your own property; or
b) The person(s) who own the property have given you the authority to make this contract
You will be responsible to pay for any claim for damages and/or cost against either of the above if this proves to be untrue
7. Our liability for loss or damage
a) We do not accept liability for damage caused to goods transported where you have packed the goods your self
b) Other than by the reason of our negligence or breach of contract, we will not be liable for any loss or damage to your goods
c) In the event of us losing or damaging your goods, if we have been negligent or in breach of contract, we will pay you up to the maximum sum of £100 for each item which is lost or damaged, to cover the cost of repairing or replacing that item, or
d) We may choose to repair or replace the damaged item
e) We will not be liable for any indirect or consequential loss arising
f) Any claim for loss or damage to goods must be pointed out to us immediately and must be notified to us in writing within seven days
8. Delays in transit
Unless we give a specifically agreed written timescale then arrival and departure times are an estimate only. We will not be liable for delays due to weather conditions, mechanical failure, traffic congestion or occurrences outside our control.
9. Damage to premises
a) We shall only be liable for damage to premises caused by our negligence or breach of contract. We only be liable for damaged area
b) Any damage to premises must be pointed out to us immediately and noted on the job sheet or delivery receipt and must be confirmed to us in writing within seven days
c) In event of us damaging your premises, if we have been negligent or in breach of contract, we will pay you up to a maximum sum of £200 per premises
10. Time limit for claims
a) For goods which we deliver, you may notify us of any visible loss , damage or failure to produce any goods at the time of delivery
b) We will not be liable for any loss or damage to any goods unless this is notified to us in writing within seven days of delivery of the goods by us.
11. Our rights to hold the goods (lien)
We shall have a right to withhold and/or ultimately dispose of some /all of the goods until you have paid all of our charges and any other payments due under this or any other contract. While we hold the goods and wait for payment you will be liable to pay all storage charges and other cost incurred by our withholding your goods and these terms and conditions shall continue to apply.
12. Disputes
If there is a dispute arising from this agreement, which cannot be resolved, either you or we, may refer it to mediation in accordance with the mediation procedures of the centre for European dispute Resolution in London upon notice to the other party.
13. Law and Jurisdiction
This contact is subject to law of England and Wales and all disputes must be submitted to the jurisdiction of the English courts.